Frequently Asked Questions

Things needed for visiting the Public Library and reading rooms
To visit the Public Library and the reading rooms, visitors must be registered. Registration is done on site upon arrival with identification document.
Library resources are only available for use in the Public Library and reading rooms, with no borrowing privileges.

(The rules for visiting can be found here – (link))

How do I register at the library and get an e-reader card number?

All first-year students automatically get registered in the library. It is necessary to send a request with the name and surname to the e-mail address — abonement@kazguu.kz to get the number of the electronic library card.

(Library Rules – (link))

The location of the subscription service (Abonement)
Ground floor, near the cloakroom.

How to pre-order books from Abonement (subscription service)?
Follow the link to the ‘Electronic Catalogue’ (EC) on the library’s website. Log in to the electronic catalogue by entering your name in the upper right corner as in your ID card and the number of your electronic library card. Find the necessary books in the EC and click ‘Select for order’. To complete the order, follow the link to ‘Selected books’ in My Account and click ‘Order’.
(Graphic instruction (download file))
(video instruction – duration 2 minutes 54 seconds)
Where to find an electronic version of the book scanned for users from the library's book collection?

Here’s the algorithm.

On the library’s website, go to the electronic catalogue (top, left). Authorise in the electronic catalogue by clicking on the ‘Login’ button (top, right). Find the necessary book in the Electronic Catalogue. If there is a digitised copy in the bibliographic description, there will be a link — Electronic Document. Type: PDF. Size.

How to use the electronic catalogue (EC)?
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The link to the EC is located on the library’s website (in the mobile version — in the menu). In order to get started, select the Database (DB) to search (books, articles, dissertations, or works of MNU faculty) and the type of search (simple, advanced, dictionary, cross-cutting). After selecting the search type, the search window appears.
The EC provides the composition and content of the library’s collection of printed, audiovisual and electronic documents.

The EC reflects the content of books and other sources, includes additional descriptions by annotation and keywords, and adds information about organisations, geographical objects, personalities, years of publication, ISBNs, etc.). Moreover, EC reflects the address of the book. The user can work with the EC at any convenient time and in any convenient place via the library’s website.

(graphic instruction (download file))

How to find a book on a shelf – video – duration 2 min. 17 sec.

What do the abbreviations АБ, ЧЗ, ЧЗН, РФ, ЗПИ, МЗ, НЗ, Lobby, MIND, PL mean in the bibliographic description of books in the Electronic Catalogue?

The abbreviation/s denote the room/s in which the book(s) is/are located, and the number next to it denotes the number of copies.

АБ — Абонемент (Subscription service, ground floor)

ЧЗ — Универсальный Читальный зал (Multipurpose Reading Room (the largest))

ЧЗН — Читальный зал Проф. М.С. Нарикбаева (Reading room of Prof. M. Narikbayev)

РФ — Зал редкой книги (Rare Book Hall)

ЗПИ — Зал периодических изданий (Periodicals hall)

МЗ — Медиа зал (Зал электронных ресурсов) (Media Room (Electronic Resources Hall))

НЗ — Научный зал (Science Hall)

Lobby — 2nd floor at the entrance/exit of the building

MIND — 6th floor

PL — Reading hall at the 2nd floor

How can I get a library counselling service?

In person from any staff member in the reading rooms, by email — library@kazguu.kz, via online chat on the library’s website, by phone 8(7172) 70 30 24

How many books can be issued for loan in the subscription service?

Low-copy literature

for 10 days

Multicopy literature

for 1 semester

Fiction

for 30 days (3 copies)

Rare encyclopaedic reference books

unavailable

How to extend the loan period of books?
By visiting the Subscription service (Abonement), or by emailing – abonement@kazguu.kz
What to do if the book was kept longer than the due date?
Pay the fine according to the register and return the book. The current register is available in the ‘Online Payment’ section of the library’s website
How to find out about the availability of books and periodicals in the library?
View the Electronic Catalogue on the library’s website
What to do if a book is damaged or lost?
Come to the subscription service, receive confirmation that the book is lost, and then get information about the cost of the book in the acquisition department. There are three options — 1) searching for lost books, 2) paying the fine, 3) bringing a new book of the latest edition for replacement, as agreed with the acquisition department.
How to book an Open Room?
At the library reception desk, or on the main page of the library website — at the top of the menu: Open Room.
Spoiler title

With the number of the electronic library card (see ‘How to get the number of the electronic library card?’) Enter the website of the library, then on the top left click on the link ‘Electronic Catalogue’, then on the top right authorise by clicking on the ‘Login’ button (surname as in the ID card). Then on the bottom left in the ‘’Personal Account‘’ block the link ‘Issued books’.

(video instruction – duration 1 min.29 sec.)

How to extend the use of books?
You can visit the Circulation, or write a e-mail to abonement@kazguu.kz

Recording of library orientation session for first year students. The 2024-2025 academic year. (video — duration 25 min. 52 sec.)

Subscription service (Abonement) rules — (download file)

Instructions (download file)

Library booklet (download file)

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